1. Introduction

Welcome to Aussie Fruits ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our workshops, or engage with our services.

By using our website and services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Workshop Registration: Dietary restrictions, experience level, and preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Data: Messages you send us through contact forms or email

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide our tropical fruit workshops and educational services
• Communication: To respond to your inquiries and provide customer support
• Workshop Management: To organize and conduct fruit workshops, send reminders, and provide materials
• Marketing: To send you newsletters, promotional materials, and updates about our services (with your consent)
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Payment Processing: With secure payment processors to handle transactions
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure server hosting and data storage
• Regular security assessments and updates
• Access controls and staff training on data protection
• Regular backup procedures and disaster recovery plans

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your personal information for marketing purposes
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Workshop registration data: 3 years after the last workshop attendance
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: Up to 26 months
• Customer support communications: 2 years after resolution

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links from our website.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Queensland.